Support center
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Start with the fastest answer below. If your question is about an order, include the order number when you contact us.
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Compatibility
Check eSIM support and carrier-unlocked status before buying.
Check your phone →QRInstallation
Follow the iPhone/Android setup sequence and activation checks.
Installation guide →!Troubleshooting
No data, no signal, APN trouble or the wrong data line selected.
Fix common issues →#Order & eSIM
Retrieve your eSIM details from the customer portal once live checkout is connected.
Open My eSIM →GBData & top-up
Understand fixed-data limits and what happens when the allowance runs out.
Read data guide →@Contact support
Email [email protected]. Include destination, device model and order number when relevant.
Email support →